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ITIL How To?

So EVERYTHING I can find on ITIL is a regurgitation of the Stages and Process Names of the Lifecycle. I get there are 5 Stages. I get that each Stage has a set of Processes. But they also have Roles and Outputs and Artifacts. Anyone know of a good resource ( book hopefully ) that deal with HOW? So for example, say I want to begin a NEW Service ...

spiceworks.com8 个月之前

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