Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …
Agentic AI’s Impact on SaaS: Disruption, Transformation or …
2025年2月14日 · The Gist. Dynamic AI ecosystems. Software applications are shifting from static, monolithic software to dynamic, AI-powered ecosystems that integrate seamlessly with diverse …
Top 10 Social Media Trends Dominating 2025 - CMSWire.com
2024年10月17日 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving …
Customer Contact Week Las Vegas 2025 - cmswire.com
Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.The event brings together leaders in contact center operations and customer …
What is a CMS and how modern platforms are different
2024年10月8日 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features …
CX Summit Boston 2025 - cmswire.com
The CX Summit 2025 - Global Digital Client Journey Transformation & Customer Experience - will take place from May 7-8, 2025, in Boston. This summit gathers industry leaders, decision …
What Is a Call Center? How the Industry Works - CMSWire.com
2024年5月9日 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, …
The Secret to Building High-Performing CX Teams
2025年2月18日 · The Gist. Driving team innovation. High-performing customer experience teams adopt a growth mindset, which helps them adapt quickly to technological changes and market …
Customer Experience Strategies Summit Toronto 2025
The 14th Annual Customer Experience Strategies Summit is scheduled for May 28–29, 2025, in Toronto. The event will be held at the Sheraton Centre Toronto Hotel.This summit convenes …
What Is Customer Experience (CX)? And Why It Matters
2024年1月31日 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy …