2017年3月7日 · Most of these options can be configured hierarchically at the Application, Tenant, Agent Group, or User level; some can be configured on other objects such as DNs, skills, and switches. For more information about using Workspace configuration options, refer to Introduction to Configuration Options.

Genesys Workspace Desktop Edition (Workspace) These pages introduce you to Workspace Desktop Edition, the Genesysagentdesktop interface. Privilege- and role-driven capabilities, as well as features that focus on the needs of the user, make Workspace a total agent solution. The Workspace agent interface enables users to invokeinteractions

2024年11月25日 · Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support. Application running in 32-bit compatibility mode on 64-bit OS. For Workspace Desktop Edition 8.5, support starts with 8.5.112.08.

2018年11月8日 · With the introduction of Genesys Workspace Desktop Edition (WDE), a part of the employee engagement omnichannel solution for PureEngage, your agents and supervisors gain access to all the tools they need to perform their jobs efficiently.

2020年7月2日 · We are trying to find a way to send the WDE communication traffic via a specific network whilst migrating users from an old softphone to WDE (without impacting the current users by changing the network).

2022年4月25日 · The communication from WDE that runs in VDI to Workspace SIP Endpoint that runs locally cannot be successful always. Subsequent to that, a new architecture was introduced based on Genesys Softphone that is closer to the industry standard for the support of VoIP in a VDI environment.

This article describes how to install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.

The Workspace Desktop Edition page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for Workspace Desktop Edition components.

the Genesys Predictive Engagement Plugin to authenticate with Genesys Predictive Engagement servers to display customer journey data in Workspace Desktop Edition. To configure Workspace Desktop Edition to work with Genesys Predictive Engagement, set the

2020年7月17日 · Purpose: To provide recommendations and code samples that will help you to customize the out-of-the-box version of the Genesys Workspace Desktop Edition (Workspace) to meet your business needs.