The key value propositions of the ITSM Reference Architecture are (1) accelerated time to value, (2) dramatically lower costs, and (3) maximizing the return on investment.

2019年12月10日 · Combining a series of framework elements with your ITSM strategy, a digital IT operating model and the ServiceNow technology stack can modernize and transform your entire IT ecosystem.

2025年1月31日 · The superset of these decisions is what I call the “Application Architecture”. Ideally there is an up-to-date visual representation and documentation of that architecture for reference and for new developers to understand what is going on. When we talk about applications as modules, some of these modules might relate to each other.

These reference architecture diagrams that outline the ServiceNow products and platform capabilities that align with each business capabilities. This will help you to determine the platform

Learn how ServiceNow's Enterprise Architecture Workspace connects business, technology, people, and processes to accelerate digital transformation and deliver superior customer experiences.

Reference Architecture Customer experience Included in this Reference Architecture • Business capabilities and KPIs • High-level architecture diagrams with ServiceNow® products and platform capabilities that support business capabilities • Where to start your ServiceNow journey to build customer experience on end-to-end service

These reference architecture diagrams outline the ServiceNow products and platform capabilities that align with each business capabilities. This will help you to determine the platform capabilities

Break down silos and scale for growth with one platform, one data model, and one architecture. The Now Platform is built on a universal, standardized set of definitions, out-of-the-box data models, and consistent product documentation, so everything works seamlessly together. It’s designed for data integrity, so it’s a trusted source of truth.

Curated reference architectures for ServiceNow modules such as ITOM, ITSM, CSM, etc., serving as a blueprint for enterprise solution design.

Design and model architecture aligned with the Common Services Data Model (CSDM). Visualize enterprise architecture using data from the Now Platform. Gain user feedback and performance insights from stakeholders to improve experiences and productivity.