2025年2月16日 · A Service Level Agreement template and example can be found below. Download SLA templates for PDF, InDesign or Word. Plus: Find out what an SLA template is and when to use one. Understand the different types of SLA that suit different use cases; Get a checklist of what to include in your SLA document

[Client Firstname / Lastname] may extend the period of performance upon two weeks advance notification in writing. In the case of an extension request to the period of performance, Service Provider may have to substitute the engagement of assigned personnel with another candidate with similar qualifications if the assigned personnel is unavailable.

A Service Level Agreement (SLA) is a business document that defines the level of service offered (by a service provider) to their customer. An SLA provides each party with an understanding of the services, priorities, responsibilities and guarantees that make up the service.

Definition: Operational Level Agreement. What is a operational level agreement? Commonly used in the realm of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) practices, an Operational Level Agreement (OLA) is a type of agreement that defines the responsibilities, relationships, and expectations between different internal teams or …

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Term: Meaning “Confidential Information” (a) any information (whether written, oral, in electronic form or in any other media) that is disclosed in connection to the Project by or on behalf of a party (the “Discloser”) or one of the Discloser’s Group Companies to the other party (the “Recipient”) or any other Recipient Party whether before, on or after the date of this Agreement ...

A Service Level Agreement (SLA) defines service standards, sets expectations, manages performance and addresses underperformance. SLA Examples and Downloads

What is the Statement of Work document? A Statement of Work (SoW) is a business document. It defines the contractual obligations of two or more parties.

Service Level Agreement (SLA) document template > Checklist: What to include in a OLA. Read this checklist to make sure your create a comprehensive and well-structured document that promotes clarity, collaboration, and effective service delivery among different operational teams. More on what to include in your OLA document >

Service Level Agreement (SLA): Free template and downloads. Checklist: Service Level Agreement. Definition: Service Level Agreement