after the necessary configuration steps have been made in sub-modulo FSCM - SAP BCM (SAP ERP 6.0/EHP4) we are struggling with the following scenario: 1. F110 - Payment medium creation. 2. BNK_APP - payment approval. 3. BNK_MONI - payment set to approved. How is it possible to transfer the payments from "Approved" tab to "Sent to Bank" tab?

BCM can produce files (e.g. .xml ) with payments which can be send to banks (thrgough sftp maybe). We would like to know if BCM can utilize webservices instead of files through sftp connections. Thank you in advance,

I am setting up an IVR on SAP BCM, which will perform some queries in external database and verbalization of these values. From what I saw in the "SAP BCM - IVR Administration Guide" I need to use the EXTERNALDATA state and SOAP state for these queries. But the documentation is unclear and does not exemplify these settings with practical models.

We currently have CISCO phone system/Gateway with CISCO IVR. We also have SAP CRM 7.2. Can SAP BCM connect well with CISCO gateway + CISCO IVR with SAP CRM? Does any of you see any call pop to voice connect synchronization issues, call drops etc? Is CISCO connector best choice or SAP BCM in this scenario? Any pointers will be very helpful. Regards,

Our client has provided with one SAP url. They have also given function name and table name and sample data. We want to consume that url from our .net application and import data from their table to our application.Here is our sample code. public static SAP.Middleware.Connector.RfcDestination connect()

2010年1月19日 · Using the SAP BCM 6.0 and SAP CRM 7.0 integrated via ICI, I need to configure the following scenario: Answering a telephony call in the Interaction Center and identify the customer (BP), later I transfer this call to IVR of SAP BCM and use the GUID of BP that is sent via ICI for personalized treatment in the IVR of SAP BCM.

We have recently upgraded our SAP BCM V7 system with SP7 in tandem with various patching of the SAP CRM systems. In general, following SP7, SAP Contact Centre seems to be working well - however the CRM integration is problematic.

Using BCM 7, Users have been trying to listen to the voicemails on their CDT queues but have not been able to hear anything. The progress bar moves as if the messages are loading, and then there is a motion like they are playing, but none of them are able to hear anything. Any response is appreciable. Thanks. Jai

With BCM/CRM integration, regards to the functionality available in BCM CDT for assigning oneself on a queue (ticking either checkbox) : - Can the fact that an agent has the authoriszation to assign himself to either queue be customized? - Can a supervisor manage a whole teams assignement on queues in CDT? Thanks, Eli

2014年3月11日 · I have configured our SAP CRM 701(70109) to use BCM7(7.0.4.100) for the chat functionality according to the BP Config guides. When I test the chat with CDT, it works 100%. When I want to chat with our CRM Webclient with the same username as the one I've used to test with CDT, I get an issue with the "Ready" radio button.