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2019年9月25日 · Here are ten things to know about this measurement of satisfaction. 1. NSAT stands for net satisfaction. Satisfaction, as a measure, has been around for decades. It predates Microsoft but it’s likely called Microsoft NSAT because of how they score it at the tech giant.

2021年11月4日 · In this guide, you will learn how to calculate one form of KPI called NSAT, which stands for net satisfaction. Measuring customer satisfaction can help a business solve problems and improve customer retention. NSAT is a “top box” scoring method you can use to measure customer satisfaction.

2024年8月7日 · What is the NSAT Score? The NSAT score, or Net Satisfaction Score, is a metric used to measure customer satisfaction. It is calculated by asking customers to rate their satisfaction with a product, service, or experience on a numerical scale.

2018年7月10日 · Net User Satisfaction (NSAT) is one metric Microsoft IT uses to evaluate a product. Learn how to calculate it and why it might be better than Net Promoter Score (NPS).

Net satisfaction (NSAT) is the standard method you can use to measure and report satisfaction. This standard ensures that your measurements and presentations are consistent. Using different scales can cause inconsistencies in NSAT.

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Net user satisfaction (NSAT) is the Microsoft IT standard for evaluation and reporting. The purpose of this standard is to ensure consistency on how we measure and present NSAT. There is a real and ever-present potential for NSAT inconsistencies.

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2011年3月1日 · Overall Net Customer Satisfaction (NSAT): "NSAT is an index of net satisfaction scores across a number of segments and audiences as measured by the Global Relationship Study, which is...