2020年12月11日 · What is LAER model? This is one of the customer engagement models introduced by Technology Services Industry Association (TSIA) that helps companies drive business growth.

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2025年2月13日 · At its core, LAER stands for: Listen: Give customers your undivided attention. Acknowledge: Validate their concerns and show empathy. Explore: Dive deeper to uncover the …

2019年9月3日 · Achieve business growth and increase revenue at every stage of the customer life cycle with the LAER model (Land, Adopt, Expand, Renew).

2023年11月26日 · The LAER model in customer success focuses on nurturing customer relationships at each stage to drive growth and loyalty. It consists of four different stages: Land: Acquire customers, Adopt: Ensures they use the product successfully, Expand: Grow the relationship, And Renew: Retain and renew contracts.

2023年1月8日 · The LAER model is what thrives businesses’ growth by achieving customer success and obtaining their desired outcome. Apart from optimizing companies’ goals, corporations should opt for customer success and understand the lifecycle across the customers’ journey. But what exactly is the LAER?

2020年10月15日 · The first, and most prominent of these, is TSIA’s LAER (Land, Adopt, Expand, Renew) customer engagement model. The four motions of LAER are more than just four things your company has to do.

2024年8月20日 · Discover the secrets to customer success and recurring revenue growth with TSIA's LAER framework (Land, Adopt, Expand, Renew). Optimize your customer engagement strategy for long-term profitability, especially in the age of subscription and XaaS models.

LAER stands for Land, Adopt, Expand and Renew. The LAER model describes the steps or phases within the relationship with a customer as it matures over time, as described from the perspective of the supplier (or seller).

Laer (German pronunciation: [ˈlaːɐ̯]) is a municipality in the district of Steinfurt, in North Rhine-Westphalia, Germany. It is situated approximately 10 kilometres (6.2 mi) south of Steinfurt and 20 kilometres (12 mi) north-west of Münster.