KLM Royal Dutch Airlines is taking the next step in using artificial intelligence (AI) within its social media service. KLM worked with AI frontrunner, DigitalGenius, to add automated answers to general repetitive questions from customers without the intervention of a human service agent.

KLM Royal Dutch Airlines is taking the next step in social servicing by testing artificial intelligence (AI) to help answer customer questions. When an agent needs to answer an incoming question, he or she gets a proposed answer through AI, which is trained on more than 60,000 KLM questions and answers.

KLM is wasting less food on board aircraft thanks to artificial intelligence. AI programs enable the company to better predict how many passengers who have booked will actually board a flight. This allows the exact number of required meals to be calculated and KLM achieves up to 63% less food waste based on the expected number of passengers per ...

2024年10月30日 · Onsite, KLM CEO, Marjan Rintel discussed the airline’s sustainability strategy, use of AI and predictive maintenance, the impact of digitalisation, and the importance of industry collaboration.

2024年12月4日 · Google Cloud said on Wednesday it had partnered with Air France-KLM to deploy generative artificial intelligence (AI) technology on the airline group's data.

2019年4月9日 · 航空公司跨界对话式 AI ，让用户聊着天就把票定了. 荷兰皇家航空公司（KLM）是世界上最早一批拥抱聊天机器人的公司之一，KLM 在社交平台 Facebook Messager 上推出的的聊天机器人可谓是航空公司在 AI 领域的最佳应用案例了。

4 天之前 · The consultancy explained the project involves Air France-KLM shifting away from three proprietary data centres and employing AI technologies to bolster resilience. Sabine Bechelani, MD for Travel and client account lead with Accenture, said the work highlights its capabilities in establishing “the digital core needed to successfully compete ...

6 天之前 · Recent launches include KLM’s Ask Atlas, an AI-powered recommendation platform that lets users design their perfect vacation destinations by selecting interests.Alaska Airlines also operates an AI tool enabling users to ask for suggested flight destinations based on a general topic of interest.. Meanwhile, Delta Air Lines unveiled generative AI-powered assistant Delta Concierge at CES in Las ...

5 天之前 · Accenture is collaborating with Air France-KLM to transform and migrate the airline group’s existing digital applications to the cloud, moving away from its three proprietary data centers. March 12, 2025. ... Air France-KLM. “By leveraging cloud and AI, we can build more flexible and efficient operations that enhance agility and performance ...

2024年2月8日 · KLM, the national airline of the Netherlands, has implemented an innovative artificial intelligence (AI) model called TRAYS that helps to reduce food waste by predicting the number of passengers who will not turn up for their flights.