What is service request management? A guide | Atlassian
Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.
ITIL in Modern ITSM: A Complete Guide - Atlassian
What is service request management? A guide. Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices. Read …
What is ITSM? A guide to IT service management | Atlassian
IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …
First Call Resolution (FCR): What it is, Why It | Atlassian
One way to ensure speedy issue resolution is to offer self-service tools. For example, for a simple request like a password reset, the customer may never interact with an agent, since they’re …
IT service desk vs IT help desk vs ITSM: What's the difference?
An IT service desk assists customers with incident resolution or service request management, it creates and manages departmental knowledge, it offers self-service for customers who want …
ITIL Service Strategy: Align IT with Business Goals - Atlassian
ITIL provides guidelines and best practices for implementing a five phase IT service lifecycle: Service strategy, design, transition, operations, and continual improvement. Investment in a …
Help Desk: Functions, Benefits, Features and Software - Atlassian
With Jira Service Management, it’s easy for every team, from IT to HR to legal, to set up and tailor their help desks to meet their specific needs. Get started with no setup time or installation …
ITIL service transition: principles, benefits, and processes - Atlassian
ITIL service transition employs best practices to shift services to production effectively, safely, and efficiently. This guide will review the benefits and key principles of ITIL service transition, as …
What are request types in IT service management?
Find out what ticket and request types are in Jira Service Management's ITSM template, and how they can be used to group and triage customer requests.
What is problem management? A guide - Atlassian
Service request management is the practice of processing a request from a user for something to be provided, such as access to applications, software enhancements, and information. It can …