6,756 Help Desk Technician jobs available on Indeed.com. Apply to Help Desk Analyst, Technical Support, Technical Specialist and more!

2025年1月28日 · A help desk technician is a professional who provides information technology (IT) services to users. These entry-level professionals help customers, employees or both resolve technical issues and optimize their hardware and software systems.

2021年4月26日 · As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance.

2024年9月16日 · Help desk technicians are specialized customer service representatives. They use their technical knowledge of hardware and software to troubleshoot users' problems. Beyond technical proficiency, they must also have excellent interpersonal skills to interact with customers.

As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution.

Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. By asking the customer targeted questions and using remote troubleshooting tools, they identify the problem and perform fixes or suggest recommended actions.

What is a Help Desk Technician? As a Help Desk Technician, you will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues.

Provide technical assistance to customers via phone, email, and chat. Manage and support customer networks, equipment, and services. More... Help desk: 1 year (Preferred). Willingness to mentor other technicians on the team. Knowledge Base: …

Today’s top 37 Help Desk Technician jobs in Dallas, Texas, United States. Leverage your professional network, and get hired. New Help Desk Technician jobs added daily.

Explore the help desk technician career path, including skills and responsibilities, education requirements, training and certification, outlook, jobs & salaries. Help desk technicians provide support and troubleshooting for end-users who need …