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  1. Copilot 答案
    Zendesk
    https://www.zendesk.com › blog › the-best-templates-for-dealing-with-angry-customers

    How to deal with angry customers: 17 tips and …

    • When an angry customer takes their frustrations out on you, it’s perfectly natural to take it personally. Your instincts may tell you to get defensive, especially when you know the customer is wrong. But remember, you’r… 展开

    Be An Active Listener

    They’re angry, and they want to be heard. If you’re their first interaction, give them the floor and actively listen to what they have to say. It’s your customer’s time to express what they’re feeli… 展开

    Zendesk
    Personalize The Interaction

    Saying the customer’s name and introducing yourself can be powerful when de-escalating a stressful interaction. It creates a human connection and serves as a reminder that y… 展开

    Zendesk
    Acknowledge Your Customer’S Emotions

    Instead of jumping straight into problem-solving, spend a moment validating how your customer feels. Use this opportunity to build customer empathy. If your team made a mistake, be tra… 展开

    Zendesk
    Use Positive Language

    Using negative language during an interaction with an angry customer is a great way to light the fuse in an already explosive situation. Instead, use your soft customer servic… 展开

    Zendesk
    Why is my customer angry?
    Your unhappy, dissatisfied customers are at the mercy of their situations, ramifications, baseline stress levels, and coping skills. They may be angry, but you’re not to blame. Remember that your customer’s anger is not about you. Investigate everything that could be contributing to your customer’s anger.
    zendesk.com
  1. 包含 Customers Angry Market 的结果。
    是否只需要 Costumer Angry Market 的结果?
  3. 包含 Customers Angry Market 的结果。
    是否只需要 Costumer Angry Market 的结果?
  4. 某些结果已被删除