What used to be known as a call center–where agents either made or accepted customer calls–has today grown to include interacting with customers when, where, and how they choose. From phone to chat to social media and other channels, the contact center is being shaped by digital innovation and customer demand.

Improve customer service, empower agents, and deliver personalized customer experiences with Cisco Contact Center and cloud contact center solutions.

The Webex Contact Center solution is built on the Cisco Midpoint Call Management ® technology, a centralized control point for managing and monitoring calls and contacts across a heterogeneous contact center environment.

Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions. Learn how Cisco is driving the evolution of care to deliver personalized customer experiences.

Thanks to the cloud, contact centers are thriving. By leveraging AI, ML, NLU, data analytics, and customer journey insights, your cloud contact center can improve innovation, business growth, and gain a competitive business advantage.

2025年1月11日 · See how Webex Contact Center creates delightful customer experiences with digital-first engagements. Customers can connect when and how they want—via chat, text, social, email, or call.

Webex’s Contact Center AI solutions give agents the context, insights, and intelligence to deliver timely, accurate responses that improve customer satisfaction, loyalty, and lifetime value.

By incorporating Google Cloud's Contact Center AI capabilities into the contact center, customers have 24/7 access to virtual agents to self-serve simple tasks. Additionally, for more complex issues, conversational routing accelerates the ability to connect customers to a live agent.

Offered as a cloud service, Webex Contact Center provides enterprises with full control over their global contact center queues and creates the appearance of a single, unified contact center environment. Calls, chats, and emails are distributed to …

6 天之前 · This 5-minute video demonstrates the all-new Webex Contact Center agent desktop, including new features and functionality.