Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated.

2023年9月22日 · Computer telephony integration, or CTI, is the technology that integrates a call center’s telephone system with a call agent’s computers. It eliminates the need for a landline phone as the...

2023年6月15日 · CTI (Computer Telephony Integration) is a technology used in call centers to integrate the business’s telephone system with the computer systems so that agents are able to handle customer calls without needing a physical phone.

2024年5月13日 · Computer telephony integration (CTI) is a technology that enables computers to work with phones. Call center agents can use CTI software to make and receive calls directly from their desktops, resulting in streamlined workflows, increased productivity, and more comprehensive customer service.

2024年3月18日 · CTI connects your business phone system with your computer applications, creating a unified platform that streamlines customer communication. Whether you’re managing a busy call center or a small customer service team, CTI …

2024年5月10日 · CTI (Computer Telephony Integration) establishes a connection between your business phone system and computers, giving agents instant access to essential customer data and call management functionalities.

2023年10月18日 · CTI is the technology that allows phones and computers to interact in call centers. Using features like screen pops, automated dialing, routing, and call monitoring, CTI systems can increase efficiency and provide a better …

2024年4月4日 · Computer Telephony Integration, or CTI for short, is a way for computers and telephone systems to work together. It allows the computer to control and manage phone calls, making communication between people and computers easier and more powerful.

2024年4月30日 · Computer telephony integration (CTI) enables telephones and computers to work together seamlessly. Businesses use it to streamline customer service workflows, personalize customer interactions, improve agent performance, and increase overall productivity.