CA Service Desk Manager - Broadcom Inc.
CA Service Desk Manager is designed to help IT service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics.
CA Service Management - Broadcom Inc.
CA Service Management is a robust enterprise class IT service management solution verified across 12 ITIL® processes by Pink Elephant. The solution is anchored by a modern and intuitive service desk featuring an innovation-award-winning user experience that allows analysts to work more naturally, to manage incidents faster and deliver better ...
CA Service Management is PinkVERIFY certified on twelve ITIL processes and provides comprehensive support for incident, request, problem and knowledge management, all of which are underpinned by robust change and configuration management processes. Its service desk capabilities help IT organizations take control of their change management
CA Service Desk Manager - Software Advice
CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.
Getting Started - Broadcom
CA Service Desk Manager offers a comprehensive set of customizable services to suit the needs of the organization. CA SDM integrates all stages and elements of service desk operations into a single platform, including service requests, incident, …
2020年4月27日 · The CA Service Management service desk provides a comprehensive support operation solution with certification on twelve ITIL processes and integration with infrastructure management functions. Unlike traditional service desk solutions, CA Service Management delivers the following capabilities: • Service Point brings a search-
CA Service Desk Manager Pricing, Alternatives & More 2025
2020年11月26日 · The CA Service Desk Manager is an IT service desk software solution that provides change management, automation, best practice workflows, and a modern user interface to help IT service teams work more productively and collaborate to deliver customer service.
CA Service Management Reviews, Pricing, Pros & Cons 2024
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since…
Key products, such as CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager, are supported by a common configuration management database (CMDB), workflow and reporting engines, and shared security models.
CA Service Management, with CA Service Desk Manager
2020年10月29日 · CA Service Desk Manager is being used to document all calls and work orders that come to the Queens College help desk. When a staff or faculty member has an issue or a request with his or her computer, we write an incident or request on CA Service Desk Manager.