What is incident management? Incident management is the process used by development and IT Operations teams to respond to an unplanned event or service interruption and restore the service to its operational state.

At Atlassian, our incident management process includes detection, raising a new incident, opening comms, assessing, sending initial comms, escalation, delegation, sending follow-up comms, review, and resolution.

Gain a clear overview of the incident, including its impact on users, severity, and resolution progress with an incident management template. This instant insight empowers teams to make informed decisions, prioritize tasks, and communicate effectively.

Learn essential steps in incident management workflow to minimize resolution time and mitigate business impact. Master the process like an IT Ops pro here.

The Information Technology Infrastructure Library (ITIL)—particularly the newest version called ITIL 4—provides a framework that gives IT teams the flexibility and stability they need to support the business successfully.

The incident response lifecycle is your organization’s step-by-step framework for identifying and reacting to a service outage or security threat. Atlassian’s incident response lifecycle 1.

We want to help teams like yours get started with a formal incident management process. In addition to easy-to-follow steps and templates we’ve included no-nonsense advice from real-life IT incident managers to inform your process. This guide is designed for those just beginning or scaling a formal incident management process. 4

Problem management is the process of identifying and managing the causes of incidents on an IT service. It is a core component of ITSM frameworks. The closer you get to real incident experts, the less you actually hear the question: “What caused the incident?” Sure, you’ll hear it plenty from executives, and customers, and the press.

It involves conducting a post-incident review and analysis, identifying strengths and weaknesses in the response process, updating incident response plans and procedures based on insights from the current incident, and providing additional training and …

An established framework for managing security incidents . To ensure our incident response process is consistent, repeatable and efficient, we have a clearly defined internal framework that covers the steps we need to take at each phase of the incident response process.