Check out our list of telephone skills training courses for call center and customer service employees. Boost skills in communication, etiquette, and more!

2019年4月26日 · Learn about best practices and techniques for delivering excellent customer service—and, in turn, building customer loyalty, retention, and referrals—in any industry or …

In this course, you'll learn basic etiquette tips for answering, managing, and ending client service (CS) calls. You'll also learn how to make a good impression by listening, using questions to …

Introduce best practices for greeting customers and creating a positive, professional first impression. Provide strategies for active listening, empathetic communication, and using open …

2018年6月25日 · An example of customer service phone training includes setting up a series of role-play scenarios where one person is a customer with a problem, and the other is a …

5 天之前 · Customer service training builds upon basic to advanced skills for in-person, telephone and online communication and business etiquette with webinars and seminars.

Our customer service leadership training, call center soft skills training, and customer service support courses are designed to encourage engagement, enhance skill development, and …