With a wide range of 20+ call center courses, vital training topics in every major role, and 4 different in-person course delivery options, ICMI is the ultimate one-stop-shop. Results-Oriented ICMI set the standards for effective call center training.

4 天之前 · Find the Best Contact Center Courses. Stay relevant in the constantly evolving contact center industry. ICMI offers vital training that will propel your career forward. Our live virtual call center courses equip you for success. Enhance customer service, optimize operations, and cultivate leadership skills through our virtual and private group ...

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.

These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.

Provide your call center agents with the best customer service training tools - ICMI offers courses and resources to help you succeed.

ICMI provides training for workforce managers to help them optimize their teams and processes. Learn how to better schedule, motivate, and support your team.

ICMI Elevate: The Contact Center Supervisor Training Series Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills. View Course

ICMI is the leading global provider of comprehensive contact center performance management solutions. Our training, consulting & technology services help organizations maximize their customer experience.

2025年1月24日 · Find call center and contact center resources and insights through webinars, articles, and other valuable content from ICMI.

With a wide range of 20+ call center courses, vital training topics in every major role, and 4 different in-person course delivery options, ICMI is the ultimate one-stop-shop. Results-Oriented ICMI set the standards for effective call center training.