Adtalem Global Education Inc. (NYSE:ATGE) reported strong fourth-quarter results for fiscal year 2024, significantly surpassing analysts' expectations. The company posted an earnings per share (EPS) ...

Last year, the CMS Innovation Center launched the Quality Pathway strategic initiative to strengthen the focus on quality in alternative payment models. Since it was created, the CMS Innovation ...

SQM's Post-Call CSat Prediction QA Model empowers call centers to improve their quality assurance processes. What are the 10 Key Components of SQM's Post-Call CSat Prediction QA Model? Let's delve ...

Charles Leclerc has revealed Ferrari team principal Fred Vasseur's "huge quality" that is elevating the team in the pecking order and positioning the team as a title contender. Ferrari showcased ...

We developed this framework through co-production with partners, agencies and people with direct experience of using care and support services. The assessment framework uses a subset of the quality ...

From manual quality assurance to AI-powered reviews and speech analytics Call center quality assurance used to be a labor-intensive process, with supervisors listening to call recordings from start to ...

We are aware of an intermittent issue with this website when using Internet Explorer. This website is optimised for using Chrome or Edge. If you are using Internet ...

Your feedback is crucial in shaping our understanding of adult social care services, ensuring they meet good quality standards and are responsive to peoples care needs. The forms aim to capture your ...

According to our research, the top call center provider is RingCentral, but there are many other high-quality options out there. Aside from determining the best call center phone overall ...