During the height of the COVID pandemic, Jeff Hawley learned precisely how difficult it was to get work done in his small home with three kids and a wife also working remotely next to him. Schedules ...

One of the things I?ve heard is that we have this silo of customer data,? said Jeff Hawley, director of customer experience group at Yamaha Corporation of America, Buena Park, CA. ?We?ve got our Web ...

"We've been a bit surprised to find a wide range of customers who are active in our various loyalty and gamification programs," says Jeff Hawley, director of the customer experience group for the ...