Creating intentional connections, like the one Sandy did when she visited with her friends, is the biggest step toward lessening feelings of loneliness. Ramos, the Associate Professor in Psychiatry ...

One of the things I?ve heard is that we have this silo of customer data,? said Jeff Hawley, director of customer experience group at Yamaha Corporation of America, Buena Park, CA. ?We?ve got our Web ...

"We've been a bit surprised to find a wide range of customers who are active in our various loyalty and gamification programs," says Jeff Hawley, director of the customer experience group for the ...