British online retailer ASOS has unveiled a series of organisational changes aimed at reinforcing its customer-centric ...

American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be ...

Here are the agencies where we have confirmed layoffs have taken or are about to take place. We will update as we learn more.

According to Teresa Bose, Cocolife’s Vice-President and Head of the Customer Experience Department, the company views excellent customer experience as the foundation of its business strategy. Teresa ...

Martin O’Malley said DOGE’s involvement in Social Security will hurt beneficiaries. Brace for delays in service — and even ...

The Social Security Administration (SSA) has unveiled sweeping reductions. How will these cuts affect services and payments ...

The race to redefine customer experience (CX) is accelerating. As interactions between businesses, brands and their customers shift, I believe we will see significant developments across the ...

This change contributed to the higher number of incidents managed by the busiest stations last year. The department's annual report highlighted a rise in structure fires, with 31 recorded in 2024, up ...