While AI improves efficiency, customers still value empathy, problem-solving and trust. These are qualities that only human ...

TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced the launch of its ...

The combined solution Integrates EHR Compliant Patient Assist Technology with 8x8 Contact Center to Deliver Compliant and Personalized Patient Engagement CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc.

AI is reshaping customer engagement by providing smarter support and personalized experiences across customer interactions.

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage ...

Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability SOUTHBOROUGH, Mass., Feb. 26, ...

New solution combines intelligent content and real-time first-party customer data powering the future of marketing and digital experiences AUSTIN, TEXAS, Feb. 26, 2025 (GLOBE NEWSWIRE) -- Contentstack ...

With 300% YoY ARR growth, Regie.ai is launching RegieOne—an all-in-one AI platform that makes prospecting easier for reps, cuts costs for businesses and creates a better, more engaging experience for ...

Sitecore’s latest release tackles personalization, automation and AI-driven efficiency — here’s what you need to know.

Is Your Organization Supporting the Hidden Heroes of Customer Experience?

The world’s largest tech-powered creative group brings MACH Alliance members expertise in how to navigate a complex digital landscape at tremendous scale NEW YORK--(BUSINESS WIRE)--MACH Alliance, a ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...