At that time, the average weighted churn rate of streaming providers was just over 2%. In 2023, that number was 5.5% with a year-over-year increase of 0.8%, and nearly three times as many ...
"Everything seemed fine." These three words echo through countless customer churn post-mortems after a seemingly stable customer departs. But here's what years of SaaS churn analysis have taught ...
Netflix’s churn rates were the lowest in the industry, hitting 2.17% in Q3 2024. Prime Video had the next lowest churn rate of 3.7% in the same quarter. EMEA: This region boasts the largest ...