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Real Life Examples of Quality Management That Worked
Here are five real-life examples of quality management that ... To regain its competitive edge, Xerox embraced Total Quality ...
JSTOR Daily2y
Management Theory and Total Quality: Improving Research and Practice through Theory Development
The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 392-418 (27 pages) We introduce this theory-development forum by comparing total quality and ...