For instance, if we already have a support agent who's excellent at resolving disputes, we look for someone who can complement the team by driving proactive customer engagement. After our ...

Next, identify all the opportunities for both reactive and proactive customer service—on- and offline—within that journey. If ...

used by Pure Storage to provide proactive customer support services. “The workspace did not include compromising information such as passwords for array access, or any of the data that is stored ...