An open-ended question is a question that can't be answered with just one word or phrase. Open-ended questions require longer explanations and more thought than a question whose answer can just be ...

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how ...

About two-thirds said they had never used LLMs to help them answer open-ended survey questions. About one-quarter reported that they sometimes used AI assistants or chatbots for help with writing ...