Zendesk is a cloud-based help desk ticketing system that is known for its user-friendly interface. It offers a range of features, including ticket management, automation, reporting, and analytics.

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from ...

The IT support desk within companies that a generation of ... and being primarily driven by mundane methods such as automated password systems, a good knowledge base and an intuitive request ...