Finkelman, Dan, Tony Goland, Leonard A. Schlesinger, Dinah Nemeroff, Ron Zemke, and Claus Moller. "Case of the Complaining Customer (HBR Case Study and Commentary)." Art. 90304. Harvard Business ...
Evan Hale glanced at the clock on his phone: 15 minutes until his performance review. He sat at his cluttered desk, littered ...
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