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In another turbulent year for the marketing industry, we look at the people and organisations focused on driving change.

Giffgaff is a low-priced mobile provider offering a range of great-value Sim deals. How did its customers rate it? Before signing up for a new phone deal, read our review of Giffgaff to see how it did ...

Mobile phone group Giffgaff has been fined £1.4m by regulator Ofcom for "unacceptable" billing mistakes that saw 2.6 million customers overcharged. Ofcom said Giffgaff, owned by O2's parent ...