Today, customer expectations are at an all-time high. People want quick, efficient, and personalized solutions to their ...

AI chatbots use vast training data, which may include user interactions. Companies like OpenAI allow users to opt out of data ...

Many banks are introducing AI chatbots built to simulate humanlike responses, primarily to help cut the costs of human customer service agents. A new report from the Consumer Financial Protection ...

The digitisation of credit cards has led to innovations like chatbots, which use AI to assist users with queries and payments ...

ATB Financial has officially launched its Facebook Messenger chatbot, following a beta phase that began in February this year. The bank’s approximately 700,000 customers can now use the brand’s ...