After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

The consolidation of customer data is vital for organisations, but it's equally crucial to have a unified perspective on ...

That's the basis of customer experience as a field. "Imagine a customer orders a pair of shoes online from a retailer," said Dr. Jolivette Wallace, an associate dean of business at Southern New ...

The companies have collaborated on the Cisco Cloud Calling and Cloud Contact Center Media Point of Presence in sub-Saharan ...

For driveway paving companies, technical expertise is only part of the equation for delivering exceptional service. Effective ...

With enough agency, AI agents have the power to replicate the dynamic environment of a physical store within the digital ...

Muscat - BankDhofar - the second largest bank in the Sultanate of Oman in terms of branch network - has been recognized with two prestigious global awards in the area of customer experience. These ...

Joseph Michelli joins us on today’s Inside Automotive, to share strategies for thriving in 2025 by blending human connection with technology ...

9, 2025 /PRNewswire/ -- GTSCX.AI – What does transforming a contact center into a dynamic hub for exceptional customer ... and a deep understanding of customer experience (CX), GTS empowers ...

Asnan stated in her acceptance speech. Ms. Bose added, “This prestigious award will serve as an inspiration for us to continuously make excellent Customer Experience our priority. In Cocolife, ...