Psychology Today2d
The Words That Can Disarm Difficult People
It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.
Psychology Today10h
5 Practical Ways to De-Escalate Emotional Distress
Security, healthcare, or any public employee may encounter persons in distress. Effective interpersonal communication includes listening, validation, and open body language. Online emotional ...
Business Insider1mon
Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In a set of documents from the barista training, seen by BI and verified by Starbucks, employees are told to "leverage de-escalation ... customer expectations, new workflows, and service standards.
Morningstar5d
Crisis Prevention Institute® Introduces De-escalation Basics™—The Essential Schoolwide Training for Safer, More Supportive Classrooms
By providing simple, effective techniques grounded in CPI's proven de-escalation methods ... use your information depends on the product and service that you use and your relationship with ...
Yahoo Finance5d
Crisis Prevention Institute® Introduces De-escalation Basics™--The Essential Schoolwide Training for Safer, More Supportive Classrooms
By providing simple, effective techniques grounded in CPI's proven de-escalation methods, this training helps reduce disruptions, keep students on track, and create a more positive school climate.