Negative customer feedback can provide businesses with invaluable insight into missed opportunities and inefficient processes ...

Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...

For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.

The customer satisfaction score ... Once you've collected your customer feedback, it's time to figure out your CSAT score calculation. The equation for CSAT is: If 100 people took your CSAT ...

The better you plan your B2B customer satisfaction survey, the more you'll get out of it. Done properly, the survey should be a significant source of additional revenue rather than a chore. 1. Acting ...

"Companies regularly collect customer-satisfaction measures ... "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because ...

By analyzing tens of thousands of moments or turns in service calls, researchers found that service agents get better customer satisfaction and purchase volume if they use warmer language at the ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

The Brand Vitality Meter solution is designed to help retailers optimize staffing, displays and products for greatest shopper ...

HungerRush, a leading provider of integrated restaurant management solutions, is excited to announce the launch of Feedback, ...

DATAGROUP has positioned itself as a reliable and high-performance partner in the 2024 Whitelane Study on Customer Satisfaction in IT Sourcing. In particular, the top placement in Workplace Services ...