How to Uplevel Your Customer Experience Chops
Regardless of your area of business, certain skills are adaptable across every practice. Emotional intelligence and ...
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Customer experience: The key to business growth
In today’s competitive market, customer experience (CX) is the defining factor between business success and failure. A great product or service is not enough—customers expect personalized, seamless, ...
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IBM, Microsoft pick Buffalo for first U.S. ‘experience zone’
IBM and Microsoft recently opened their first U.S. “experience zone” right here in Buffalo. The goal of the IBM-Microsoft Experience Zones are to help global clients across industries discover ...