Our procedure has two stages, Frontline resolution (Stage 1) and Investigation (Stage 2). When we receive a complaint, we determine if it will be dealt with as a Stage 1 or Stage 2. Straight-forward ...

If you have already spoken with the Head Teacher and are still not satisfied, you may wish to make a complaint. You can do this online here. We define a complaint as an expression of dissatisfaction ...

In March 2022 the ombudsman updated and strengthened its Complaint Handling Code, which includes the obligations for landlords to raise awareness of the complaints process to its residents by 1 ...

With your process in place, you also need a consistent approach to dealing with any complaint ... Taking all of those issues into consideration, a fair-minded approach to complaints and handling them ...

The below procedure applies to complaints about the failure of processes, such as long delays in handling papers, and complaints about publication ethics, such as author misconduct. To make a ...