Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

Now Amazon is keen to be involved in the AI revolution with an AI bot called Rufus, which can answer questions, research products, and help you make the right buying decisions across Amazon.

Amazon just might have you covered. The company just launched a new tool for Prime Video that uses AI to generate personalized recaps. X-Ray Recaps uses generative AI to create “brief ...

However, there's a new complaint among Amazon critics these days: The company is missing the boat in AI. The assertion is not without evidence. Sensing perhaps that it was falling behind in AI ...

Now, the retail giant is turning to generative AI to drive more same-day shipping. Amazon is using the technology to optimize ...

Amazon announced on Monday the launch of “X-Ray Recaps,” a generative AI-powered feature that creates concise summaries of entire seasons, single episodes, and even parts of episodes.

Amazon is investing an additional $4 billion in the artificial intelligence startup Anthropic as major technology companies ...

Analysis of Nice vs Amazon Connect in the CCaaS market. Nice's strong fundamentals compete with Amazon's leverage of AWS ...

Amazon will maintain its position as a minority investor and will be Anthropic’s main training partner for AI models, the startup said. Amazon, which is Anthropic’s primary cloud partner ...

Amazon is extending the availability of its AI-enabled shopping assistant, Rufus, to more markets in Europe and the Americas. The e-commerce giant has been widely considered to be playing catch-up ...