Otto Frei is not open for in person customers. All orders must be placed on our website and can be shipped to yoOtto Frei has over 90 years of history to back up our superior knowledge, service and technical expertise. Our product mix is unique in the industry, as we carry the most complete selection of the quality jewelry tools from Switzerland, Germany, Italy, England, Japan, France, and United States! All our products are backed up with an outstanding inventory, competitive pricing, and our Satisfaction Guarantee Policy.